Information We Collect

We collect various types of information to provide you with our educational services and improve your learning experience. This includes information you provide directly to us and data we gather through your use of our platform.

How We Use Your Information

Your information helps us deliver personalized educational content and maintain the quality of our services. We use this data to enhance your learning journey and ensure our platform meets your educational needs effectively.

We process your data to provide course recommendations, track your learning progress, send important updates about your enrollment, and offer technical support when needed. Additionally, we analyze usage patterns to improve our educational materials and develop new learning resources that benefit our community.

Data Sharing and Third Parties

We maintain strict controls over who can access your personal information. lumitirayvia does not sell your personal data to third parties for marketing purposes. However, we may share certain information with trusted service providers who help us operate our platform and deliver educational services.

These partnerships include payment processors for secure transactions, cloud hosting providers for data storage, and educational technology partners who help us deliver interactive learning experiences. All third-party providers are bound by strict confidentiality agreements and must comply with Australian privacy laws.

We may also disclose information when required by law, such as responding to court orders or regulatory investigations, or when necessary to protect the safety and rights of our users and platform integrity.

Your Rights and Choices

Under Australian Privacy Principles, you have significant control over your personal information. You can request access to the personal data we hold about you, ask for corrections if the information is inaccurate, or request deletion of your data in certain circumstances.

To exercise any of these rights, please contact our privacy team using the details provided below. We will respond to your request within 30 days and may require verification of your identity to protect your information security.

Data Security and Protection

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security protocols include encryption of sensitive data, regular security audits, and restricted access controls for our staff.

All data transmission occurs over secure, encrypted connections, and we store your information on servers located in Australia with enterprise-grade security features. Our team receives regular training on privacy best practices and data handling procedures to maintain the highest standards of information security.

While we take every reasonable precaution to protect your data, no internet transmission is completely secure. We encourage you to use strong passwords and keep your account credentials confidential to help maintain your account security.

Data Retention and Deletion

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected and to comply with legal obligations. Educational records are typically maintained for seven years after course completion to support potential future learning opportunities and credential verification.

When you close your account or request data deletion, we will remove your personal information within 90 days, except for information we are legally required to retain for accounting, tax, or regulatory purposes. Some anonymized usage data may be retained indefinitely for research and service improvement purposes.

International Data Transfers

While lumitirayvia primarily operates within Australia, some of our service providers may process data in other countries. When international transfers occur, we ensure appropriate safeguards are in place, including contractual protections and adequacy decisions that meet Australian privacy standards.

Any international data processing is conducted only with providers who demonstrate compliance with privacy protection standards equivalent to those required under Australian law. We maintain oversight of all international processing activities to ensure your data receives consistent protection regardless of location.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and provide personalized content. These small data files help us remember your preferences, maintain your login session, and understand how you interact with our educational materials.

You can control cookie settings through your browser preferences, though disabling certain cookies may affect some platform functionality. We use both essential cookies required for basic operation and optional cookies that help us improve our services through usage analytics.

Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will notify you through email or prominent notices on our platform at least 30 days before the changes take effect.

We encourage you to review this policy regularly to stay informed about how we protect your privacy. Continued use of our services after policy updates indicates your acceptance of the revised terms.